The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Meghan M.04-24-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
I brought my vehicle in due to an airbag warning light and was charged $260 for diagnostics, only to find out I needed a $293 software update. It's unreasonable to charge such a high fee for merely identifying a software issue, especially without notifying customers about updates via text, email, or mail. It’s distressing that these updates trigger safety warning lights, causing unnecessary anxiety for drivers.
Additionally, I scheduled the appointment over the phone and was assured a quick turnaround. However, upon arrival 30 minutes later, I was informed my appointment hadn’t been properly scheduled due to a system error, and I’d need to leave my car for service. While the technician completed the diagnosis and update within 1.5 hours—a reasonable timeframe—I found it unacceptable that customer service provided conflicting information and mismanaged the appointment process.
Let me know if you need further adjustments!
Rebecca P.04-22-2025
TYPE:ServiceMODEL:PassatYEAR:2021
the person who helped me was very thorough and friendly, got me in earlier then I had scheduled and kept me aware of everything that was to be done.
Amanda D.04-21-2025
TYPE:SalesMODEL:TiguanYEAR:2024
Great experience. All my questions were answered. Staff were lovely, knowledgeable, and honest. Best car buying experience I have had.
Sean F.04-21-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
William S.04-19-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Stephanie W.04-19-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Todd L.04-16-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Service consultant was rude and prices were not adding up properly. The whole conversation made me lose a lot of trust in Fitzgerald VW service.
Teresa A.04-16-2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Awesome! This is the second time I've purchased a car from this location, and as always, it's been a wonderful experience each time. I've been treated with respect and kindness; my needs were met each time; and they make the buying process so easy and fast too.
