Average Score (267 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.7 Average

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  • Clair M.03-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I had great service, good information was passed, and the facilities were very clean. It could not have been better.

  • Ben W.02-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I went to have my peeling steering wheel replaced, should be covered under warranty. Look up ID4 and replacements. I was denied. I was told to contact VW Care and they told me to go to another dealership to get it approved. Sorry but I don’t have the time to drive an hour round trip to just to be told no again.

  • Bryce J.02-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Vestina T.02-25-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Wonderful experience again with Bret and Connor! Well done Fitz Team!

  • Lakia J.02-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    My advisor and service was great!

  • Alpha W.02-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Ori P.02-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    All of the people that I worked with were friendly, approachable, and easy to contact.

  • Robert J.02-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Mike provided outstanding customer service, and the team fixed all the problems I came in with -- even the weird wobble in my tires.

  • Robert K.02-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Peter K.02-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021