TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (267 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Service was great however, I felt that the $195.00 diagnostics fee to check the engine red light warning was quite high.
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:SalesMODEL:ID.4YEAR:2024
Breton was awesome!! We couldn’t have had a better experience!! There was zero pressure and felt like I was talking with someone I’ve known forever!!
TYPE:SalesMODEL:TiguanYEAR:2024
So happy to share this review. We had a fabulously smooth experience purchasing our '24 Tiguan yesterday from Sales Consultant John Green with Business Manager Conrad Bergman closing the sale. If you read nothing else know that Fitzgerald Volkswagen is committed to making the process of purchasing a car hassle/haggle-free. Their online prices are competitive and transparent - no hidden aftermarket add-ons or destination fees. The details: I had searched the websites for every Tiguan for sale within a 50 mile radius of Baltimore and had homed in on 3 cars at 3 dealers. One dealer had a competitive online price but when we showed up in person to buy the car, we learned the combination of a high processing fee, destination charge and anti-theft aftermarket add-on all resulted in an incremental $2,000 of fees! I wrote an email to another dealer inquiring about whether there would be additional charges and never heard back. So then I wrote an inquiry to Fitzgerald and within minutes had a phone call from John Greene assuring me that the online price included freight, there would be no additional charges, and that the processing fee would be a reasonable $799. I asked him to make sure there was no wiggle room in the offer. He responded with an assuring text about how they do business at Fitzgerald - the offer was firm but we would not be subject to unexpected costs and time-consuming pressured-filled offers to decline from the Business Manager. We drove an hour to the dealer and in the meantime John had secured copies of our licenses and insurance card to expedite the paperwork process and had the car ready for us. His sales approach was comfortable and low-key. He recommended we skip all offers excepting an extended warranty due to the electronics so prevalent in the car. The Business Manager was a friendly guy, understood our vibe and made the purchase experience fun. When it came to the extended warranty he presented 3 options and over the course of the conversation we talked ourselves into a more extensive time/mileage range than he originally proposed. Haha. He let us sit and sell ourselves on its benefits for us. And we're happy with our decision because we keep our cars for a LONG time. So... let's hope the car lives up to our experience with Fitzgerald. BTW - we think this is a beautiful car. We also looked at an Outback (beloved car by its owners, ugly on the outside) and a CRV (popular, reliable car, ugly on the inside).
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
I was kept up to date on the progress of the work being done on my car via text during the three and half days it was there. Sadly, when I made the appointment I was told it would need to be there for four hours and that both recalls (software and door handles) would be completed at the same time. However, when I dropped off the car I was informed that it would take three days for the software update and that the door handles were back ordered. Luckily we have a second car so I was able to leave it, otherwise I would have had to reschedule for another time. There needs to be better communication between those scheduling appointments and the service department.
TYPE:ServiceMODEL:BeetleYEAR:2019
Service as always was outstanding.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Dennis was wonderful. The only thing I am not happy with is the gas mileage. It says 27 miles per gallon highway and the max I have getting is 17.6. Don't understand why? Very disappointed.
TYPE:ServiceMODEL:ID.4YEAR:2021
Service, communication, staff were all great. I really appreciated the loaner car.