The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
William C.01-23-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
I had a situation where I was trying to explain something to the woman who was handling my service to my vehicle, and after multiple attempts, there was still some confusion. This happened the last time I brought my car in for service as well. After requesting a supervisor, everything went very smoothly after that. I also had the opportunity to speak to another service tech named Anthony who was also extremely helpful. I love my vehicle and I love the way. Everyone in your dealership has helped me along the way. My only concern is With the woman who was in charge of setting up service for my vehicle. It would be helpful if she took the opportunity to listen to the customers Concerns rather than try to talk over the customer. This happened on both occasions that I have dealt with her. I’m sure she is very good at her job, but, I do not seem to be able to communicate my needs to her. Thank you for your help with this matter.
Robert B.01-21-2025
TYPE:SalesMODEL:TaosYEAR:2024
Sheila S.01-20-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Actual repair diagnosis &rrpair was great. However my EZDrive transponder was stolen from windshield and ended up in another customers vehicle. I can only think the person who valets vehicle took it & it was in pocket snd fell out in another vehicle. I don’t feel responsibility was taken by dealership on the theft. Just saying they have no idea doesn’t cut it. It did not remove itself from windshield and grow legs and jump onto another vehicle. I have loved the service since I bought vehicle, but this theft and denial of responsibility is extremely irritating. Nice to offer free oil change/rotation - would have been nicer to refund my money for that days service.
Bottom line though - you still have a thief working therr!
Kathryn S.01-20-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Fitzgerald VW Annapolis always takes. Are of me. That’s why I always come back.
Nicholas M.01-19-2025
TYPE:ServiceMODEL:ID.4YEAR:2021
I made an appointment a week ahead for my ID.4 to have the door handled fixed and the software updated, both under recalls. When I arrived, I was told they didn't have the parts to fix the door handles and couldn't do the software update for another few weeks. Kudos to the technician for telling me as soon as I arrived, but why not call me to let me know before I drove to the dealer?
Richard W.01-18-2025
TYPE:ServiceMODEL:Golf RYEAR:2018
Jennifer C. Was very helpful in getting my maintenance completed when I was out of town. She was very responsive to all of my questions. Great overall experience.
Stephanie M.01-13-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Very friendly, helpful and I always feel like they try to find the best option versus simply deferring to the most expensive.
Thomas B.01-12-2025
TYPE:ServiceMODEL:PassatYEAR:2018
Service advisor Mike kept me informed throughout the process.
Eric F.01-10-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Overall, a positive experience. I took my GLI in for the 10k maintenance, which was done within the estimated timeframe (~ 2 hours). Staff was helpful and efficient.
