The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Duane M.06-26-2025
TYPE:ServiceMODEL:TiguanYEAR:2023
I visited for service, asking for specific items beyond the usual. These were not completed and are very important to me. Since I drive a lot, unbalanced tires and worn wipers are frustrating. My service agent was excellent, and the car detail was also very good. Communicating through text was cumbersome. A service app would be better and would also benefit you. It could include item approvals, service history, details about service agents, and reduce communication issues.
John S.06-26-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Outstanding service from top to bottom. Mike-Service Advisor explained the process from start to finish. Very professional.
Teresa A.06-26-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great communication and fair waiting times for scheduled service.
Olenthia B.06-25-2025
TYPE:ServiceMODEL:BeetleYEAR:2019
Great Advisor, Clean Location, Fast Service
Gabriela W.06-25-2025
TYPE:ServiceMODEL:ID.4YEAR:2024
Robert S.06-24-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Eric F.06-22-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Fast, efficient 20k service
Shannon W.06-22-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Service is always good and customer service is very helpful.
Billie E.06-21-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Fitzgerald always takes care of you!!
Jessica H.06-16-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
I made an appointment online for an oil change and to have my recall fixed. When I got there I was told the recall part needed to be ordered and I would need to come back for that. A heads up would have been nice since I do not live close. I also bought the service package when I purchased the car. Again when I got there I was told I was out of the timeframe to use that, not sure why the timeframe matters if I paid for the service it should be when I am able to get there. The cost of the oil change was ridiculous. When I made the online appointment I requested a loaner so I could go to work, they said it wouldn’t be much more than an hour so I instead waited , it was indeed much more than an hour.
