Average Score (267 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.7 Average

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  • Nela R.06-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Excellent service and communication.

  • Radovan G.06-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Carol G.06-02-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The staff is wonderful!

  • Dale S.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Jen was great. She was very thorough explaining to me what they were gonna do during the service and listened to the two things I wanted her to look into.

  • Kiva T.06-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Highly recommended. Always satisfied.

  • Kari K.06-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Jen kept in contact with me regarding the repairs to my vehicle. I especially appreciated the video that was sent to explain the work being done.

  • Michael C.06-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Marilyn F.05-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Excellent service run by Jennifer. She keeps informed of any issues with the car. Also did car detailing and they did a great job.

  • Sarah B.05-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Fantastic experience from beginning to end, Mike made me feel like a valued customer!

  • Janet S.05-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    5 start- Anthony was super helpful. Explained the process and got the service done before the estimated time including a complicated recall. Very happy customer.